Customized Solutions to Meet Your Needs
At Apex IT, we know that the "cookie cutter" approach some vendors
take to supporting a client never works. Every company is different, and has varying
technology needs. With this mantra in mind, Apex IT strives to customize our
solutions to meet each and every clients needs.
We offer many key services that are critical to the success of any organization.
Web Based Help Desk System
The days of yellow sticky notes, and emails to your IT guy are over.
In todays business world, companies rely on help desk systems. A help desk is a
system that a user can leverage to get help with a problem, and that your IT personel
can use to prioritize their daily tasks, streamlining processes. Our web based helpdesk
system allows users to submit requests on their own, track the status of requests,
and escalate thier requests to resolution. A personalized knowledge base is created
based on your companies individual issues, and enables quick and consistent troubleshooting.
Enhanced technician views allow for the IT professional, or their manager to manage
queues based on severity and priority. Numerous additional modules and forms, such
as those for change management, new employee request forms, and FTP account creation
are available, and can be tailored to meet your companies needs.
Need an extra helping hand? Don't have an IT staff of your own? Apex IT offers several
levels of the help desk system, including remotely hosted solutions, in which your
employees can login and submit requests for support to our 24/7 staff, or the ability
to escalate an issue from your internally hosted system, and have one of our support
professionals contact you for assistance.
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Server & Network Monitoring
Your companies server and network infrastructure is it's lifeblood.
When it has problems, your business can come crashing to a halt. Apex IT helps eliminate
downtime by proactively monitoring your systems for key indicators of software and
hardware problems. With our unique monitoring systems, we are able to identify and
resolve issues before they occur, saving your company valuable time and money. Our
monitoring system ties into our web based help desk system, enabling you to easily
track problems, and their resolutions.
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Disaster Recovery & Backup Management
Nearly one in three companies (30 percent) are operating today without a formal disaster recovery (DR) strategy in place, leaving them vulnerable to potential
data loss as a result of natural disasters, human error, viruses, employee sabotage,
and terrorist threats. And, 64% of companies admit that their company’s data backup
and disaster recovery plans have significant vulnerabilities. With all the effort
that you put into your business, shouldn't you have a plan in place to allow it
to survive a disaster?
Apex IT recognises the importance of not only having a solid disaster recovery plan
in place, but ensuring that it is able to be implemented. Our trained DR specialists
will help evaluate your situation, and work with you to create a customized DR strategy
to meet the needs of your business. We also offer solutions to monitor your data
backups,ensure that they are completed successfully, and provide reports and trends
to help you plan for growth.
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Antivirus & Anti-Spyware protection
Your companies defense against viruses, spyware, trojans, etc. is
only as good as it's weakest point. With an average of 10-20 new viruses being released
every day, and attacking computers through email, webpages, downloads, etc., if
all of your computers are not protected, your companies data is at risk. Viruses
and spyware are designed to run on your computer, and corupt information, steal
data and credit card numbers, and replicate themselves out, pretending to be from
employees of your company. Apex IT's multi-tiered solution to protecting your environment
works with the industries leading antivirus and anti-spyware vendors to ensure you
are secured. Our security systems update their databases throughout the day to ensure
that the latest vulnerabilities are addressed as soon as possible.
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IT Design & Architecture
Any good plan starts with knowledge of the goal. At Apex IT, we
work hand in hand with you to understand your goals, and make them our own. Our
expert system engineers, datacenter architects, and software specialists are able
to embrace your plan, and help you create a functional, achievable design. By ensuring
that all the key players are involved in the right areas, we are able to develop
smooth timelines and project plans that enable your goals to be met.
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24/7 IT Support
The business world doesn't stop at five, so why should your IT support?
With our technicians available round the clock, monitoring your servers and network
equipment, you can sleep at night knowing that when you wake up, your environment
will be stable, and your user community happy. Should the need for after hours,
or weekend support arrise, Apex IT is only a phone call away, and ready to troubleshoot
and resolve any issue.
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Patch Management
Businesses who've been affected by the CodeRed worm, Melissa
virus, or Nimda understand the importance of keeping systems up to
date with appropriate virus protection patches, but for many organizations,
patch management is merely an afterthought conducted once the organization
is attacked — an afterthought that can cost an organization significant
time and money.
The CERT/Coordination Center (CC)3, a security industry standard for
Information Technology (IT) professionals, estimates that 95 percent
of all network intrusions could be avoided by keeping systems up to date
with appropriate patches. It’s important, therefore, that organizations
develop, formalize, and implement a Patch Management Program (PMP) to arm their
IT departments with the appropriate tools to fight this endless battle.
Apex IT can help you fight the battle, and win the war on
patch management. With our proven solutions, we are able
to deploy critical operating system, application,
driver, and system patches to your servers, and user
workstations seemlessly. Our systems integrate with all
major operating systems, including Microsoft, Macintosh,
and Linux. All patches are ran through several levels of
testing to help ensure that they have no adverse affect
on your existing applications and production systems.
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Vulnerability Assesments
With all the time and effort you have put into your company, security
should be your No. 1 concern. But in today's computing
environments, system security is a horrible game of
numbers. Consider the facts: Hundreds of new
vulnerabilities are being discovered annually, dozens of
new patches are being released monthly, and thousands of
systems are already behind the security eight ball.
Compounding matters, when opening your perimeter for
consumers and business partners, system-level security
becomes even more critical as it forces an increase in
exposure points. Make no mistake, the odds are not in
your favor--you have to patch every hole, but an
attacker need find only one to get into your
environment.
With our expert security team
assisting you, your concerns can be greatly reduced.
Apex IT's team of highly trained security analysts can
provide a large array of services, from standard
vulnerability assesments and evaluations, to penetration
testing, and firewall management. If disaster does
strike and your company is breached, Apex IT can come to
your rescue, analyzing the data trail to determine
what information has been lost, how the attacker gained
access, and what to do to plug the hole
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